Job Description: Key Responsibilities: Document existing support processes with precision and clarity. Develop and execute a comprehensive cross-training program for the L2 team to ensure seamless coverage in your absence. Actively participate in the transition of the business onto the ServiceNow platform. Establish and manage a robust support system for the business, ensuring all processes are built from scratch and tailored to meet business needs. Independently seek out necessary information and resources to effectively support and manage operations. Produce high-quality support documentation that is clear, concise, and easily understandable by various stakeholders. Required Skills and Qualifications: Strong expertise in C# .NET Support. Proficient in managing and troubleshooting IIS (Internet Information Services). Experience with MSSQL for database management and support. Familiarity with Pipelines for automation and process improvement. Knowledge of Dynatrace for application performance monitoring. Experience with Azure cloud services and infrastructure. Competence in React for Front End development and support. Demonstrated ability to work independently, showing initiative and the ability to solve complex problems. Exceptional written communication skills, with the ability to produce high-quality documentation.