Role Duties:The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service.Responsibilities: Plan and allocate works orders and appointments for maintenance and repair operatives. Manage and optimise daily schedules using job management systems. Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs). Communicate effectively with residents to arrange and confirm appointments. Liaise with operatives, supervisors, and contractors to ensure resources and materials are available. Identify and respond to emergency repair needs promptly. Update and maintain accurate records of work orders, schedules, and tenant communications. Support the repairs and maintenance team with data reporting and analysis. Handle tenant queries and complaints in a professional and empathetic manner. Assist in performance monitoring and reporting for operational improvement.You Will Need: Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance. Strong administrative and organisational skills. Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software). Excellent communication and customer service skills. Ability to manage a high workload and re