Customer Service and Claims Administrator Location: Near Bishop''s StortfordSalary: £26,436 per annum (pro rata) + annual bonusHours: Monday to Friday, 8:30am - 5:00pmContract: Permanent We are recruiting for a Customer Service and Claims Administrator to join a busy and supportive team near Bishop''s Stortford. This is a varied, fast-paced role involving customer service, claims handling, and office administration. The role is ideal for someone with previous customer service or administrative experience who is confident communicating with customers and managing detailed casework across multiple channels including phone, email, live chat, and face-to-face interaction. Full training is provided, along with ongoing support from a friendly and experienced team. The office environment is collaborative, stable, and well-connected, with free parking and excellent transport links. Key Responsibilities Responding to passenger enquiries via telephone, email, and live chat Managing and updating passenger claims accurately and efficiently Composing and handling all customer correspondence Processing and recording passengers'' personal effects Handling face-to-face passenger collections Updating internal systems and departmental spreadsheets Processing data entry and maintaining accurate records Coordinating courier bookings and deliveries Supporting general office administration tasks About You Experience in customer service, administration, or a similar office-based role Strong c