MERJE is seeking an experienced Customer Outcome Manager for a leading provider of savings and lending products. This role offers an exciting opportunity to lead a specialist team, providing expert guidance on conduct risk, vulnerable customer support, and regulatory compliance. The successful candidate will own the Consumer Duty framework and drive continuous improvement in customer outcomes. Location: East Midlands region, with hybrid working arrangements The Company This organisation is a well-established financial institution with a strong focus on customer-centric services. The company prides itself on its commitment to fair outcomes and regulatory excellence, offering a dynamic and supportive work environment for professionals in the financial sector. The Role The Customer Outcome Manager position offers a unique opportunity to shape customer experiences and regulatory compliance. This role combines leadership, analytical skills, and regulatory expertise to drive positive change across the organisation. Flexible working arrangements and competitive benefits are available. Key Responsibilities of the Customer Outcome Manager: Lead the embedding and assurance of the Consumer Duty frameworkManage conduct risk appetite and oversee customer journey testingProvide expert guidance on conduct risk and regulatory standardsDeliver actionable reporting to drive continuous improvementAct as secretariat to the Customer and Conduct Risk Committee Required knowledge and experience fo