Job Title: National Account Manager Role Type: Full-Time, highly reactive commercial management Role Overview We are seeking a highly resilient, commercially astute National Account Manager to spearhead our facilities management contract with a key client. The client is currently undergoing a major brand reinvention under new ownership, working hard to revitalize its image and customer experience within a challenging hospitality sector. Due to historical under-investment in estate maintenance, this contract is currently in a hyper reactive phase. This is not a steady-state, "business as usual" account. It requires a dynamic leader who thrives in high-pressure retail/hospitality environments, can manage highly demanding client expectations, and possesses the agility to create immediate, positive change outside of standard processes all while rigorously protecting our commercial model. Key Responsibilities Client and Brand Protection • Rapid Response Management: Act as the ultimate escalation point for immediate, reactive solutions. Understand that facility failures (e.g., leaking toilets, broken lighting, failed refrigeration) directly impact the client s brand perception and earning potential. • Stakeholder Management: Navigate and manage intensely demanding client expectations, acting as a trusted partner who prioritizes the punter''s user experience while keeping the client grounded in reality. • Agile Problem Solving: Operate fluidly "outside the process" when necessary ..... full job details .....