Avalon are seeking an experienced Head of Service in Birmingham to oversee a large change management process. The Opportunity Avalon is seeking a Head of Service for a senior leadership position to oversee all operational aspects of supported housing services. This is a crucial role for the organisation, as the post-holder will lead a major change management programme to transform and improve services. The ideal candidate is a dynamic, experienced professional with a strong background in supported housing, a passion for service excellence, and a proven ability to lead and inspire teams. Key responsibilities include: Strategic Leadership and Change Management: Lead the design and implementation of a comprehensive change management programme and develop a strategic vision for service delivery. You''ll oversee a portfolio of (Apply online only) units, ensuring high-quality services that meet all regulatory standards. Operational Management: Ensure the efficient day-to-day management of housing sites and staff, while managing budgets, resources, and staffing levels. You''ll also maintain strong relationships with key stakeholders, including local authorities, partners, and residents. Staff Development and Recruitment: Design and implement a plan for upskilling staff to meet the demands of the new service model. You will also lead the recruitment of new Support Workers and leaders to build a high-performing team. Service Development: Collaborate with residents and staff to co-des