IT Service Manager Birmingham Permanent Competitive Salary HybridVIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enteprise.Key Responsibilities of the IT Service Manager: • Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements. • Oversee the service portfolio and ensure alignment with strategic objectives and governance standards. • Manage the Change and Release Management processes planning, testing, and deploying releases with minimal disruption. • Chair and facilitate CAB meetings, ensuring controlled and effective change execution. • Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services. • Maintain service data accuracy within ITSM tools and drive continuous process improvements.Key Requirements of the IT Service Manager: • 7+ years experience in IT Service Management, with at least 3 years in a leadership or managerial capacity. • Proven expertise in ITIL processes particularly Service Design, Transition, Portfolio, Change, and Release Management. • Strong understanding of risk management, compliance, and governance framewor