If you know how a helpdesk should run - tight, responsive, accountable - and you''re frustrated by poor systems, missed SLAs or lack of ownership, this Senior Facilities Coordinator role gives you full control of the engine room. You won''t just supervise. You''ll set the standard. This is your opportunity to lead a busy facilities management helpdesk supporting commercial contracts, where performance, client satisfaction and operational flow all sit firmly under your remit. It''s hands-on, visible and genuinely influential. What''s in it for you Full ownership of a critical operations functionThe chance to shape service delivery standards across live commercial contractsDirect impact on client satisfaction and contract performanceA stable, established environment with long-term securityFree parking on site28 days holiday including bank holidays, pension and company events What you''ll be getting stuck into as a Senior Facilities Coordinator Overseeing day-to-day helpdesk and dispatch operations, including out-of-hours coordinationMonitoring SLAs and producing clear, accurate performance reportsManaging the full quotation process from issue to financial approvalOverseeing maintenance contract administration and service documentationActing as escalation point for operational and client issuesWorking closely with Contract Managers to streamline service delivery and improve flow What you''ll bring to the table as a Senior Facilities Coordinator Previous experience within a fast-