We are looking for an experienced Repairs Advisor / Inbound Call Handler to join our busy Customer Support Centre in Hertford. Working within social housing reactive repairs, this is a varied, rewarding, and fast-paced role where delivering excellent customer service is at the heart of everything we do. Our people are committed to providing the very best service to tenants and clients, and in return we offer a supportive working environment and opportunities for career progression. Previous contact centre or call centre experience is essential. Knowledge of property maintenance, repairs, or home DIY would be highly advantageous. Working Hours Monday to Friday, 8:00am to 5:00pm The Role This is a full-time office-based role located in Hertford. Applicants must hold a full driving licence and be able to attend our Head Office in Houghton Regis when required for training, meetings, and other business needs. Key Responsibilities Taking inbound calls from tenants and clients, including housing associations and local authorities Logging repair requests accurately on our housing management system Diagnosing repair issues through effective questioning Booking appointments for maintenance and repair works Delivering an efficient and professional customer experience Managing a high volume of calls in a busy environment Essential Skills and Experience Minimum 1 year''s experience in a customer service, contact centre, or call handling role Excellent communication and listening ..... full job details .....