MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull. Shift pattern: 4 on 4 off 12 hour day shift. Shift timings will be: 06:30-18:30. Payrate: £13.50ph Main Responsibilities: Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner. Report writing/completing incident forms Assisting colleagues across the UK with booking on/off processes Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates Ensure any health and safety or HR issues are escalated accordingly Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries. Handling a high volume of both inbound and outbound calls from all levels throughout the organisation. Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company. Maintaining and sustaining an updated knowledge of all aspects of the company. The ideal candidate will: Be passionate about delivering excellent customer service and have experience of a workforce management system. Have a genuine desire to help push the business forward, looking at ways to continuously improve processes Have excellent communication skills. Be able to work within a team as well as on their own and unsupervised Possess excellent communication and IT systems skills Can