German Speaking Collections Agent Central London Hybrid £30k-£33.5k + £7k-10k OTE Bonus We are hiring a German-speaker to join a multi-geo Collections and Recoveries team, supporting both German and UK portfolios. This role focuses on managing arrears, maintaining professional merchant relationships, and agreeing practical repayment solutions. Key Responsibilities Manage collections and recoveries activity across a portfolio of accounts Act as a primary point of contact for merchants in arrears Handle inbound and outbound calls, as well as written communications Manage cases involving higher-value and more complex accounts Negotiate repayment solutions balancing customer circumstances and business needs Maintain accurate records across multiple systems Work closely with colleagues in a team-based environment Ideal Candidate Fluent in German and English (written and verbal) Background in credit control or collections advantageous but not essential - this role offers training for complete beginners Confident communicator with strong negotiation and listening skills Good attention to detail and data accuracy Comfortable handling challenging conversations Benefits Competitive salary plus equity participation Private medical and dental cover Enhanced parental leave Modern Central London office with on-site gym and other amenities Subsidised meals and wellbeing initiatives Collaborative, results-focused working environment Robert Half Ltd acts as an employment business for ..... full job details .....