Customer Service Executive
Office-Based | Full-Time
Location: Coalville

We are recruiting on behalf of a well-established and growing business seeking a proactive and customer-focused Customer Service Executive to join their friendly office-based team.
Working within a small, supportive customer service department, you will play a key role in delivering exceptional customer service, processing orders, handling enquiries, and providing administrative support to the wider sales team.
Key Responsibilities

• Act as the friendly and professional first point of contact for customers.
• Answer incoming calls, providing information, processing orders, resolving queries, and directing calls where required.
• Accurately process customer orders within the ERP system.
• Manage a shared inbox, ensuring customer emails are responded to within agreed service levels.
• Handle returns, credits, and associated administration.
• Resolve transport and delivery-related customer enquiries, providing effective solutions.
• Prepare accurate quotations for customers.
• Respond to inbound sales enquiries in a timely and professional manner.
• Identify opportunities to cross-sell and up-sell products and services where appropriate.
• Produce and maintain KPI reports.
• Prioritise and manage your own workload while supporting colleagues as needed.
• Provide administrative support to Sales Coordinators, Internal Sales Representatives, and Regional Sales Managers.
• Respond to customer enquiries via live web chat.

What We''re Looking For

• Excellent communication and customer service skills.
• A positive, can-do attitude with a genuine desire to help customers.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and work effectively under pressure.
• Confident using computer systems and working with order processing software/ERP systems.
• Team player with a proactive approach to supporting colleagues.
• Previous experience in a customer service, sales support, or administrative role would be advantageous.

What''s on Offer
-

• Comprehensive training and ongoing development.
• The opportunity to join a close-knit and supportive team environment.
• A positive company culture built around teamwork, customer excellence, and continuous improvement.
• A fast-paced, forward-thinking working environment where your contribution is valued.
• Long-term career opportunities within a growing business.

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.