Our client, a growing enterprise seeking to enhance its IT operations, is looking for a Desktop Support Engineer to deliver high-quality 1st and 2nd line support across the business. This user-facing role requires strong communication skills, a solid technical foundation, and a proactive approach to troubleshooting. You ll be part of a collaborative IT Operations team focused on service excellence and continuous improvement. Key ResponsibilitiesDeliver responsive and effective 1st and 2nd line support to internal users, both remotely and onsite.Diagnose and resolve hardware, software, and network issues, escalating when necessary.Manage and maintain user accounts, permissions, and group policies in Active Directory.Provide technical support for Microsoft 365 applications, Windows OS, and mobile devices.Act as the first point of contact for service desk tickets, ensuring timely resolution and clear communication.Support hardware provisioning, setup, and troubleshooting including laptops, desktops, and peripherals.Collaborate with 3rd line engineers on escalations and contribute to IT documentation and knowledge sharing.Maintain asset tracking and ensure compliance with IT policies and procedures. Key RequirementsPrevious experience in a desktop support or IT service desk role providing 1st/2nd line support.Proficient in Windows 10/11, Microsoft 365, and Active Directory administration.Experience with common desktop hardware and peripherals, including troubleshooting and setup.