Service Advisor CUPRA, SEAT and ŠkodaLocation: Stirling Working Hours: Full-time, 42.5 Hours per Week, Monday to Friday 08 00 with Saturday mornings on rota Salary: OTE £38,406At West End Garage, we do things differently.As one of Scotland s leading privately-owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand-new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.We are looking for an experienced, motivated and customer-focused Service Advisor to join our busy Aftersales team in Stirling.This is more than a reception role you ll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we d love to hear from you.The RoleAs a Service Advisor, you ll play a central role in the customer journey by: Welcoming customers and delivering a professional, friendly experienceManaging service, repair and MOT bookings efficientlyKeeping customers informed throughout their vehicle visitExplaining technical information clearly and confidentlyLiaising closely with Technicians, Workshop Control and Parts departmentsIdentifying additional service or maintenance opportunitiesPreparing invoices, estimates and service documentation