Software Support Engineer - Two OpportunitiesColeraine Hybrid Full-timeEnjoy investigating technical problems and helping people get back on track?MCS Group is partnering with an established software business to recruit two Technical Support Specialists. These opportunities would suit computing graduates, junior developers or application support professionals who enjoy combining technical investigation with customer interaction.You''ll help customers resolve software issues, explore what''s happening behind the scenes and work with colleagues to find practical solutions. It''s an opportunity to use your coding and database knowledge in a role where clear communication matters just as much.The opportunitiesWe''re looking for two different technical backgrounds:Opportunity one: SQL and basic Python.Opportunity two: SQL alongside either JavaScript or PHP.You don''t need experience across all three programming languages. Relevant university projects, placement experience and commercial work will all be considered.What you''ll doInvestigate application issues, using database queries and technical information to understand the cause.Support customers by phone and email, explaining next steps clearly.Troubleshoot data and integration problems, involving colleagues when further investigation is needed.Keep accurate case notes so customers and teammates can follow progress.Balance incoming requests, prioritising issues according to their urgency and impact.What you''ll bringPractical ..... full job details .....