Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have opportunity for Site Based Engineers based across the UK. This role is based in Ashby. Role - Site Based Engineer Permanent Location - Ashby, LE65Salary - £27000 - £28000 in between based upon the experience Roles and Responsibilities: You will provide maintenance and site based support. You will be responsible for all tasks to completed in line with company technical and quality standards and procedures. Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided. Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines. Ability to be customer focused, and courteous in a professional and sensible manner. Ensure assigned incidents are monitored, updated, and progressed in a timely manner. Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately. Knowledge and ability to resolve hardware issues and basic software problems. What we expect from you: A full UK driving license and access to a car. Will undergo a Baseline Personnel Security Standard check. Strong understanding of IT systems and environments Strong customer service skills, with an analytical and problem-solving mindset ..... full job details .....