Location: Hybrid with flexible base location London: £36,469 to £54,704 per annum National: £33,593 to £50,389 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Do you have a working knowledge of Microsoft Dynamics 365 Field Services, Field Service Mobile and Resource Scheduling Optimization? This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 With a working knowledge of Business Process Flows within Dynamics you''ll manage and optimise the M365 collaboration and productivity suite, working within an agile, pod-based team. Providing comprehensive support, conducting incident, change and problem management and managing policy compliance, you''ll act as an escalation point, offering oversight and guidance to 1st and 2nd line teams. With excellent analytical, problem solving, stakeholder engagement and communication skills, you''ll also serve as the primary liaison between the technical team and business stakeholders, building relationships, communicating changes and managing expectations. You''ll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Power Platform Functional Consultant. Monitoring and day to day running of the Dynamics Field Services estate you''ll contribute to the culture of learning and continuous improvement throughout the organ