Overview

EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.What You’ll Do

Review partner hardware requests and provide technical and logistics solutions for deployments.Be a technology and product expert for all products supported by the Hardware Solutions team.Communicate technical standards and requirements to all stakeholders. These products include but are not limited to:First-party hardware and software for Meta, Mac, and PCsMobile device managementMixed Reality devices/wearables such as Quest and Ray-Ban MetaCollaborate cross-functionally with other workstreams to ensure request goals are met on time and to the highest quality standards.Provide consistent and clear communication with event/deployment stakeholders via chats, emails, and tasks.Assess, manage, and mitigate technical and logistical risk throughout the deployment lifecycle.Provide on-site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology:Align technical setup and breakdown schedules for all teams involvedProvide logistics and inventory management supportTroubleshoot hardware, platform, and networking issuesManage resources within budget and project scope.Consistently deliver high-quality, high-impact services to our partners.Build and maintain vendor support relationships to customer standards.Maintain an organized and efficient project management workflow, communicate milestones and deadlines, and ensure all deadlines are met.Conduct post-deployment analysis and reporting, including event summaries on internal workplace groups.Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within the workstream.Remote Eligibility

HybridWhat You Need To Succeed

3–5 years of large-scale event planning experience in the technology industry.Ability to diagnose, troubleshoot, and solve problems with both software and hardware.Basic knowledge of enterprise networking deployment and protocols.Experience with mixed reality and wearables is a plus.Strong verbal and written communication, attention to detail, organizational skills, and ability to lead meetings.Highly motivated and able to work both independently and cross-functionally with partners and support teams on-site at events.Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures.Project management skills with the ability to manage multiple concurrent events.Proficiency with industry-standard collaborative productivity software: G-Suite, LucidChart, MS Office; experience with Asana and inventory management software is a plus.Ability to quickly become a subject matter expert for new technology.Ability to travel if required (domestically and internationally) – approximately 40% of the time.PMP, CAPM, or equivalent certifications are a plus.EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status or other non-merit factor.Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Marketing, Public Relations, and Writing/EditingIndustries: IT Services and IT Consulting

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