SThree are pleased to announce we''re recruiting for a talented Payment and Banking Team Lead to join our excellent team in our office based in Cadworks Office, Glasgow on a permanent basis.Payment/Banking Team Leader role is responsible for ensuring all payments across all SThree Regions are made timely and accurately from accounts payment non trade, employee expenses, manual payments, and payroll working to ensure the highest quality process is in place. Any rejected or refunded payments are captured and worked to an end resolution. Working to ensure effective controls are maintained, implementing a continuous improvement process.About usSThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future.What are the day-to-day tasks?Providing 1st and 2nd line support for all IT products and services.Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager.Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner.Be responsible for end-to-end ownership of incidents throughout t