Operations Manager Newark, Full Time, Permanent Up to circa 45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager. This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership and Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement and Performance Monitor KPIs, service levels and oper