About The RoleJob Title: Baler and Compactor Field Service EngineerDivision: phs Wastekit - CroydonPurpose of RoleService Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA''s. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service To liaise with the call controllers and Field Service Supervisor''s to provide the best service to the customers.The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. Records and Documentation To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.Accurately record time, parts used and an