Customer Service Manager job in Greenford - Manufacturing business £50,000 - £55,000 depending on experience Your new company A brilliant new opportunity is available to work in a well-established manufacturing business within the automotive sector for an experienced Customer Service Manager to look after the team of Customer Service Administrators. This position is a newly created role for a sales orientated individual with experience in the automotive sector with a background in OE (Original Equipment) or AM (Additive Manufacturing) markets. This position is a permanent role, fully on site in the Greenford area.Your new role Your new role will be managing the customer service/order processing administrators and ensure all customer sales orders and delivery schedules are adhered to. You will ensure the team send out despatch notes, invoices and export documents. You will manage all aspects of the customer service experience to troubleshoot processes and procedures to make improvements in customer service quality. You will be a customer-facing individual, speaking to key clients face to face in order to manage relationships. You will attend operational meetings with Manufacturing, Logistics and Warehouse and senior management to ensure customer expectations are achieved. In addition, you will consult with site manufacturing and logistics teams on product demand, sourced from both sister firms and built in-house. You will set up effective communication channels with both S