Application Support Engineer - Intelligent Automation Location: Home-based (UK only) An Exciting Opportunity to Join a Leading Intelligent Automation and Low-Code Solutions Provider A growing technology company specialising in intelligent automation and low-code platforms is looking to add an Application Support Engineer to their remote support team. This is an excellent opportunity for someone with a strong technical background and a passion for solving problems to make a real impact in a fast-moving, customer-centric environment. The Role The successful candidate will act as the first point of contact for customer issues and service requests, taking ownership of incidents from report through to resolution. The role involves diagnosing and resolving technical issues, mentoring customers on troubleshooting low-code applications, and working closely with internal teams to meet service levels and performance targets. Key ResponsibilitiesProvide responsive first-line support for incidents, problems, and service requests.Troubleshoot technical issues related to low-code applications.Guide and mentor customers in diagnosing issues.Collaborate with internal resolver groups to meet SLA and KPI targets.Handle system configurations, changes, and software updates as needed.Maintain detailed and accurate records of customer interactions.Contribute to internal knowledge base documentation. Required Skills and ExperienceStrong technical problem-solving skills, particularly in data manipul