Head of Operations (Warehousing, Fulfilment and Logistics)Location: Manchester - on site 5 daysReports to: Managing DirectorThe OpportunityA high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment.Key ResponsibilitiesOwn end-to-end operations from inbound stock through to customer deliveryLead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiencyOptimise pick, pack and despatch processes as volume growsManage courier and 3PL relationships, including SLAs and performanceLead operational readiness for peak trading and viral demand spikesBuild capacity planning and contingency models across labour, space and carriersDecide when to scale in-house vs outsource and support long-term fulfilment strategyDevelop a strong operational leadership team and be visible on the warehouse floorPartner closely with Finance, E-commerce and Customer ServiceWhat Success Looks LikeA joined-up, scalable operation with clear ownershipImproved fulfilment speed, accuracy and delivery performanceReduced fire-fighting during peak periodsAn operation capable of absorbing growth at paceThe PersonProven experience owning warehouse and outbound logistics end-to-endBackground in high-volum