We have partnered with MUFG Pension and Market Services on recruiting multiple Customer Service Advisors to join an exciting project.The Customer Service Advisor will be responding to customer queries from shareholders and employees (or their appointed representative) via telephone calls whilst ensuring they receive an exceptional level of customer service.Client DetailsMUFG Pension and Market Services is committed to delivering high-quality financial services and exceptional customer experiences. The successful candidates will play a key role in supporting clients, ensuring enquiries are handled efficiently and in line with the organisation''s high standards of service.DescriptionHandle customer enquiries via phone, email, and other communication channels in a professional and efficient mannerProvide accurate information on products and services, resolving client queries promptly and effectivelyRecord and maintain detailed, accurate logs of all customer interactions within internal systemsCollaborate with internal teams to ensure the timely and seamless resolution of customer issuesIdentify opportunities to enhance customer satisfaction and contribute ideas to improve service deliveryMaintain a strong understanding of MUFG Pension and Market Services policies and procedures to ensure accurate guidance is providedSupport team objectives and contribute to the achievement of departmental targetsConsistently uphold the high standards of customer service expected at MUFG Pension