Operations ManagerSalary: 45,000 - 60,000Location: Sandbach, CheshireContract: Full-time, permanentAbout the RoleWe are working on behalf of a well-established, family-run SME specialising in spill management solutions that protect people, workplaces, and the environment. Due to continued growth, our client is creating a new Operations Manager position to play a central role in shaping and strengthening their operational capability.This is a hands-on, multi-faceted role suited to an experienced operational leader who enjoys working closely with people, processes, and customers in a fast-moving SME environment. As a key member of the leadership team, the successful candidate will have real influence over how the business operates today and scales for the future.Key ResponsibilitiesOperational LeadershipOversee and coordinate day-to-day business operations to ensure efficiency, quality, and service excellence.Develop, implement, and continuously improve operational systems, processes, and procedures.Monitor operational performance, KPIs, and prepare regular management reports.Identify operational risks and implement effective mitigation strategies.People and Team ManagementLead, coach, and manage the auditor team, including route planning and audit reporting.Work closely with sales, on-site support teams, and customers to ensure seamless delivery.Contribute as a core member of the management and leadership team.Business and Supply Chain OperationsManage new customer site setups