Description About the Role Our Resort Safety team keeps our guests, team, and resort safe, and as part of the team, you''ll complete a Level 2 Professional Security Operative Apprenticeship. You''ll be paid while you train and work towards a nationally recognised qualification. You''ll learn how to carry out patrols, manage access to the resort, respond calmly to incidents and emergencies, and handle challenging situations with confidence and good customer care. You''ll be supported by experienced team members on shift, with regular training time. It''s a fantastic starting point for a career in security, safety or guest services.As a Resort Safety SIA team member, you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin''s. Good communication is vital together with a fair approach to resolving any problems that may occur. You''ll welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin''s, SIA and local licensing laws when working in our licensed venues. Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours ..... full job details .....