FRENCH SELECTION (FS)French speaking Reservations CoordinatorLocation: LondonSalary: Circa £29,000 per annum plus lunch voucher and great benefitsRef: 4313RF1To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4313RF1The company: A well-established luxury hotel chain with a presence throughout the UK and globallyMain duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservationsThe role:- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.- Process, confirm, amend and cancel reservations accurately within the reservation systems.- Provide detailed information to guests regarding hotel services, room availability and rates.- Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.- Build positive relationships with guests and internal teams through clear, professional and courteous communication.The candidate:- Fluent in French (written and spoken ) essential- Experience working in reservations / hospitality beneficial- Customer serv