Lead Service Designer - Permanent Permanent salary: up to £70,000 | Contract rate: £380-£420 per day, outside IR35 Working pattern: Hybrid - one day per week in London About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. This opportunity is available on either a permanent basis, with a salary of up to £70,000, or on a contract basis at £380-£420 per day, outside IR35. About the role We are looking for a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work. Key responsibilities Set the service design vision and approach for one or more teams. Lead the design of end-to-end services across digital, offline and operational channels. Create service maps, blueprints and target service models. Work with senior policy and operational leaders to align services with user needs and policy intent. Lead and develop other ..... full job details .....