Customer Service Manager 35,000 per annum Corby Permanent, Full Time 37.5 Hours, Monday to Friday (Flexibility Required) Are you an experienced Customer Service Manager who thrives on building high-performing teams, improving processes, and delivering exceptional customer experiences? We''re looking for a driven and hands-on leader to take ownership of our Service Delivery Team in Corby. If you''re passionate about coaching people, solving complex challenges, using data to drive decisions, and creating a culture of service excellence, we''d love to hear from you. What You''ll Be Doing As Customer Service Manager, you''ll lead our frontline Service Delivery Team, ensuring customers receive a consistent, professional, and high-quality experience across every interaction. Key responsibilities include: Leading, developing and motivating a team of Customer Service Advisors and Coordinators. Taking ownership of the end-to-end customer journey, from enquiries and collection requests through to issue resolution. Establishing clear processes, service standards and SLAs that drive consistency and accountability. Managing escalated customer issues, complaints and service failures through to successful resolution. Building strong relationships with Contract Managers, suppliers and subcontractors to ensure service commitments are met. Using HubSpot to drive operational excellence, reporting and performance insights. Analysing service data to identify trends, tackle recurring ..... full job details .....