Customer Experience Director Location: Remote Salary: £94,671.46 per annum Closing Date: 19 December 2025 We re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service it could be you! We re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services. We know everyone s on a journey these days, but we re truly on one, evolving our operating model so that despite of our size and geography, we re connected to our customers and communities and service delivery is responsive, easy, local and personal. You ll be a subject matter expert in housing management and will be responsible for making sure we re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs. Through strong change and performance management, process review, systems and policy development you ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live. Through your leadership, you will develop a high performing, productive