Build and Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what''s already there.This one doesn''t.We''re looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth.You''ll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business.If you''ve ever wanted the opportunity to build and improve an MSP rather than simply maintain one, we''d love to hear from you.The Role at a GlanceTechnical Service Delivery Manager Aston Cross, Birmingham Office Based Initially (3 6 Months) Hybrid Working Thereafter (Subject to Successful Onboarding, Performance and Business Requirements) £60,000 - £65,000 DOE + Company Benefits Permanent Full Time Reporting to: CTOProduct / Service: Managed IT Services Microsoft Cloud Cyber Security Digital TransformationPedigree: Growing Managed Services Provider specialising in Microsoft Cloud and Digital TransformationYour Background / Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, ..... full job details .....