We are looking for a Head of People / HR Manager to take ownership of the employee experience and help shape a strong, positive company culture. You''ll be responsible for delivering seamless HR operations across reward, payroll, training, field coaching, and employee lifecycle management, while ensuring HR strategy supports the business and its growth.This role is offered on a full-time, permanent basis and is office-based, providing the opportunity to work closely with the leadership team. Key ResponsibilitiesEnsure workplace policies are fit for purpose, aligned to company values, consistently applied, and well embedded.Proactively manage employee relations through root cause analysis, clear communication, and manager training.Implement a "Fast, Firm, Fair" approach to employee relations, balancing service continuity with full adherence to UK labour laws.Support the development and implementation of performance appraisal systems to assess and enhance employee performance.Oversee the design and delivery of engaging training programmes to drive service excellence and compliance.Provide field coaching and support to strengthen management capability and confidence.Assist in the design and implementation of an internal job grading system to support reward benchmarking and career progression.Lead the annual salary review process.Maximise the use of HRIS to improve manager and employee self-serve facilities.Ensure accurate employee records, contracts, and HR documentation, delive