Purpose of Position: Delivering order fulfilment to contracted service standards for a defined portfolio of clients : 50/50 split with UK and Export customers Key Responsibilities: Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues Receiving and processing Export orders Specific stock management Booking transport / collections Relevant export documentation and the need for accuracy Liaising with relevant agencies Maintaining effective communication with the customer on order fulfilment Processing of invoices and resolution of invoice queries Effective management of and communication with 3PLs, and reporting back to client on 3PL performance Investigating and resolving delivery discrepancies, including raising credit notes where appropriate Periodic reporting as required by the contract. Production of month end stock reconciliation and adjustments reporting Core Competencies: Attention to detail. Ability to work to deadlines and manage conflicting priorities. Effective communication internally and externally Ability to interface at all levels. Supportive of colleagues Commitment to the delivery of customer service excellence Reliable IT literate Experience and Skill Requirements: Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths) Working knowledge in basic use of MS Office Knowledge of INCO terms Previous experience of liaising with Chambers of Commerce Knowledge of Rural Payments