Head of Aftersales - Jaguar and Land Rover ChesterWant to be the best you can be? It''s what drives us too.

Reporting to the Aftersales Director, you will be responsible for the growth and development of the Aftersales operation. You should have extensive experience in Aftersales, either working in a multi-site environment or a single site, with excellent communication, organizational skills, strong leadership, and a proven track record of delivering outstanding customer service.

What We Can Offer You

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

Save money every day with our exclusive retail discounts

Drive a great deal with discounts on new and used cars, plus servicing offers

Plan for the years ahead with our company pension scheme

Balance home and work with our industry-leading family-friendly policies

Commute for less with our cycle-to-work scheme

Prioritize your wellbeing with dedicated support for you and your family

24/7 access to healthcare professionals

Make a difference with a paid day to volunteer in your community

Invest in your future with our company share purchase plan

Earn rewards when you refer a friend to join the team

Keep learning and growing with training and development opportunities

Life assurance with the option to increase cover

Flexible working options available

What You’ll Do Day To Day

Focus on the growth and development of Aftersales for Group 1 UK, especially in the franchise division(s)

Ensure all Aftersales departments provide excellent customer experiences aligned with OEM and group standards

Support stores in achieving financial targets, process improvements, customer satisfaction, and team development

Work with stores to ensure high customer experience scores across OEM metrics, online reviews, and complaint resolution

Collaborate with OEM and manage all key aftersales functions under the guidance of the Aftersales Director

Lead onsite teams with regular performance reviews and coaching

Support, train, and coach teams to meet standards regarding processes, customer journeys, and system use

Helpful Skills And QualificationsDon’t worry about ticking off every skill — if you care about delivering great experiences, we want to hear from you.

Experience in the automotive industry

Applications welcomed from existing General Managers / Heads of Business with an Aftersales background

Multi-site experience or extensive aftersales experience in automotive retail

Ability to influence, motivate, and manage teams effectively

Methodical and logical approach to workload management

Ability to meet deadlines and prioritize tasks

Be part of something bigGroup 1 Automotive is on an exciting growth journey with over 7,000 colleagues across 114 dealerships representing 21 brands in the UK. We are committed to creating outstanding and trusted experiences for our customers, partners, and team members.

Our ValuesRespect, Integrity, Transparency, Teamwork, and Professionalism—these principles guide everything we do.

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