Technical Operations Manager - 12 Month (FTC) | £70,000 - London (Hybrid - 3 Days Per Week)

Here at Burns Sheehan, we''re working with a leading name in the Real Estate space as they look to hire a T

echnical Operations Manager

to help ensure smooth, reliable IT services across their UK and European offices.This is a key hire within their Technology Services function, reporting into the Infrastructure and Security Manager. You''ll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling.The business is medium-sized (150 people across 9 countries), so it''s still agile, with the chance to influence how things are run. They''ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate.Core Responsibilities:Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction.Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed.Take ownership of Incident, Request, and Escalation processes and related reporting.Oversee Change Management processes and chair CAB meetings.Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management.Work closely with internal teams and external partners to align on service improvement priorities.Occasionally travel to European offices when required.Key Experience We''re Looking For:Solid experience in a technical operations, IT service delivery, or service desk leadership role.Good knowledge of ITSM platforms (e.g. ServiceNow, Freshservice, Jira, ManageEngine).Familiar with core Microsoft technologies - including Office 365, Intune, Active Directory and basic networking.Experience working with 3rd party vendors and managing outsourced IT services.Confident in a stakeholder-facing role - strong communication and coordination skills.Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement.Comfortable resolving first-line issues when necessaryThis is a great opportunity for someone looking to step up in a visible, hands-on leadership role with plenty of variety day to day. If you''re interested, apply below and we''ll be in touch.Technical Operations Manager - 12 Month (FTC) | £70,000 - London (Hybrid - 3 Days Per Week)Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.#J-18808-Ljbffr