Customer Service Representative Location: On-site - Middlesbrough Hours: Monday to Friday, 08:30 - 17:15 Contract: Full-time, Permanent Salary: £27,000 + bonus + benefits The Opportunity A well-established communications and technology business is seeking a Customer Service Advisor to join its on-site team in Middlesbrough. This is a fully office-based role, so applicants must be able to reliably commute to the location. This position sits at the heart of customer engagement and service delivery. You will speak with customers daily, understand their needs, and provide clear, informed advice on products and services. While you will support the wider sales and service process by issuing quotations and following up enquiries, this is not a hard sales or cold-calling role. If you enjoy conversation, relationship-building, and problem-solving over the phone, this role will suit you well. You will work closely with colleagues across customer service, sales, marketing, and operations to ensure customers receive a smooth and professional experience. Key Responsibilities Handle inbound and outbound customer calls professionally Build and maintain strong, long-term customer relationships Understand customer needs and provide appropriate product and service advice Prepare, issue, and follow up quotations Follow up customer enquiries to ensure clarity and resolution Support customer onboarding and ongoing service requests Maintain accurate customer records on internal systems Work towa