About us Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations and Service team . The ideal candidate will have a strong background in Operations management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners What we are looking for in skills and experience The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment.Key ResponsibilitiesSupport day-to-day IT operations across infrastructure, networks, cloud services, and end-u