About the Role We''re looking for a Senior Business Analyst with deep expertise in Salesforce, Professional Services (PSA tool), Kantata SX, and Napta to support and enhance our Professional Services operations. You''ll work closely with cross-functional teams - including Product, Engineering, and Operations - to analyse business needs, refine user stories, and drive improvements across our project and implementation workflows. This is a hands-on, cross-functional role requiring a blend of strategic insight and detailed execution. You''ll act as the bridge between business stakeholders and technical teams to ensure scalable, efficient, and impactful solutions. Key Responsibilities Partner with business and technical teams to gather, document, and prioritise requirements. Support process optimisation within Professional Services, including PPPM, resource management, project financials, and implementation workflows. Configure Salesforce (custom objects, flows, validation rules) and collaborate on enhancements in Kantata SX, Napta. Translate business requirements into clear, actionable user stories for agile development. Drive documentation in JIRA and Confluence, including workflows, process maps, and release notes. Support data validation and integrations between Salesforce, Kantata SX, and related systems. Qualifications 5+ years of experience as a Business Analyst, including 2+ years with Salesforce, PSA tool, Kantata SX, and Napta(Mandatory). Strong knowledge of Professi