Sales & Customer Service Executive (Part-Time)

Medway, Kent

Pro-rata salary equivalent to -26,000 - -35,000 plus commission

About the Company

My client is a growing, family-run cleaning business with over 14 years of experience across residential, commercial, office, and industrial sectors. Having already exceeded their annual target by April, they are entering an exciting phase of growth.

Recently, they have transitioned from a home office into commercial premises, launched a new SEO-optimised website, and continue to expand their market presence. Alongside their commercial success, they proudly support multiple charitable initiatives.

With ambitious plans to scale further, this role will play a key part in supporting continued business growth, with a particular focus on securing and supporting commercial cleaning contracts.

The Role

We are looking for a proactive and highly self-motivated Sales & Customer Service Executive to support the day-to-day running of the business, help generate new commercial opportunities, and enable the owners to focus on client acquisition and revenue growth.

This is a varied, office-based role combining customer service, administration, and business development, with a strong emphasis on commercial contract support and lead generation.

Key Responsibilities

• Track sales activity and maintain accurate CRM/data records
• Maintain and track tender opportunities, particularly during key periods
• Monitor contract timelines and proactively identify renewal opportunities
• Schedule client meetings ahead of contract end dates to support retention
• Organise and manage diaries for the business owners, enabling them to attend meetings and win new business
• Provide excellent customer service and act as the first point of contact for enquiries
• Learn and confidently promote company products and services (full training provided, including COSHH/chemical training)
• Support and contribute to social media activity and online presence
• Assist with general office administration, including basic accounts support
• Focus on supporting and generating commercial cleaning contract opportunities rather than domestic services

Key Requirements

• Strong organisational skills with the ability to manage multiple priorities independently
• Highly self-motivated with a proactive, "can-do" attitude
• Good knowledge of the local area
• Willingness to learn about specialist products, including chemical-based solutions
• Strong communication and customer service skills
• Comfortable working in an office-based environment

Desirable

• Previous experience in sales support or business development coordination
• Accounts or bookkeeping knowledge
• Experience managing or contributing to business social media

Working Hours

• Working days: Monday, Tuesday, and Thursday
• Working hours can be either 8:00am - 4:00pm, or 9:00am - 5:00pm
• If you''re a parent and require working within school hours, my client is happy to be flexible for the right person

Salary & Benefits

• Pro-rata salary equivalent to -26,000 - -35,000 per annum (depending on experience)
• Commission structure:
• -10 per meeting booked
• 2% commission upon successful client sign-up
• Company pension scheme
• Private healthcare provided, including cover for pre-existing conditions
• Opportunity to join a growing and ambitious business at an exciting stage
• Training and development, including COSHH certification
• A supportive, hands-on working environment
• The chance to play a key role in the company''s continued growth and commercial expansion