Location: Harlow Reporting to: Board Progression: Clear pathway to Operations Director ( months) About goodnus goodnus Ltd is a leading food and beverage distribution business supplying office refreshments to some of London s most iconic workplaces. Our range includes milk and alternatives, fruit, snacks, tea, coffee, alcoholic beverages, and chilled drinks. We are a sustainability-focused, SALSA-accredited business, committed to reducing environmental impact through local sourcing, waste reduction, and efficient inventory and delivery models. The Role We are seeking an experienced Head of Operations to take full responsibility for all operational activity across the business. This is a senior, board-reporting role overseeing warehouses, logistics, fleet, food safety, health and safety, compliance, and operational people management. You will lead operational managers, embed scalable processes, ensure audit readiness, and support business growth while protecting service quality, safety, and margins. Key Responsibilities Lead all warehouse, logistics, fleet, and fulfilment operations Set and deliver operational strategy aligned to growth Senior ownership of food safety, health and safety, and compliance (SALSA, HACCP, SafeContractor) Oversee temperature-controlled environments and out-of-hours delivery operations Lead, develop, and manage operational teams and managers Drive continuous improvement, efficiency, and waste reduction Report operational performance, ri