My client is currently recruiting for a Customer Service Collections Officer based in Epsom.Client DetailsMy client is currently recruiting for a Customer Service Collections Officer based in Epsom.DescriptionResponsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.ProfileProven experience in a customer service, collections or financial services role or as a Collections Specialist.Strong understanding of company regulations and their application in a financial services environment.Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.Proficiency with relevant software and CRM systems.Self-motivated, able to work effectively under your own initiative.Flexible attitu