Customer Experience Advisor

South Wales

-27,000 - -29,000 + Progression + Training + Development + 25 Days Holiday + Bank Holiday + Pension

Are you a customer-focused professional who thrives on helping people and solving problems?

Do you want to play a key role in delivering a seamless, supportive experience for residents on retrofit projects?

We are a fast-growing retrofit and renewables company delivering high-quality installations across social housing, local authorities, and funded schemes. Our mission is to create safer, more energy-efficient homes while making a real difference in people''s lives. Join a company where your work directly improves communities and is valued every single day.

As a Customer Experience Advisor, you will be at the heart of our operations, ensuring residents have a smooth, positive, and supportive journey. You''ll take ownership of communications, coordinate installations, solve problems, and deliver exceptional service from referral to post-installation. This is your chance to play a critical role in a growing team where your impact is visible and appreciated.

We are looking for someone who thrives on helping people and making a difference. You are organised, empathetic, and confident, with a natural ability to handle multiple priorities and complex situations. You take pride in your professionalism, enjoy collaborating with others, and are motivated by delivering outstanding outcomes for residents.

The Person

• Passionate about customer service and creating positive experiences
• Excellent communicator with empathy and professionalism
• Calm, proactive, and solution-focused under pressure
• Highly organised with meticulous attention to detail
• Collaborative and driven to make a meaningful impact

The Role

• Be the main point of contact for residents, guiding them through every step of the retrofit journey
• Coordinate appointments, installations, and follow-up works efficiently
• Resolve complaints and issues with confidence and care
• Support post-installation handovers, warranties, and defect management
• Maintain accurate records and ensure compliance, helping the team succeed

BH (phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.