R13 Recruitment are delighted to be supporting a leading UK manufacturer in their search for a Customer Operations Manager, with the role offering a future career plan to Head of Logistics and Customer Operations. This is a rare opportunity for an ambitious operational leader to join a growing business, taking ownership of an established customer operations function while benefiting from genuine long-term career development, broader operational exposure and the opportunity to progress into a senior leadership position. You''ll lead an established Customer Experience function while gaining valuable exposure to wider logistics and operational activities. As your knowledge and responsibilities grow, you''ll have the opportunity to contribute to strategic projects and play an increasingly influential role with future potential to oversee both logistics and customer operations. Please note a minimum of three days per week is required in the office (ideally more, as the logistics side of the role moves quickly and being on-site will be a real advantage), so you must be able to reliably commute to the head office based outside of Thetford (Norfolk) multiple times per week. As well as flexibility to travel to London and Europe when required. The Company Our client is a well-established UK manufacturer with an outstanding reputation for quality, innovation and customer service. Operating within a fast-paced environment, they continue to invest in both their people and operations, ..... full job details .....