Job Title: Trainee Energy AdvisorLocation: BristolSalary: 27,950 per year (pro rata)Job Type: Full Time (or part time from a minimum of 30 hours per week), 12 Month Fixed TermThe Role:As a Trainee Energy Advisor, you will help householders access the support available to them. You will work directly with clients, giving clear, practical advice to help them to make informed choices.This is a varied role combining client support with accurate case management. You will keep clear records and contribute to a service that makes a real difference to households.Specific responsibilities:An applicant appointed to the role will be expected to:Monitor the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.Accurately record client details and use your knowledge to assess help and support needed.Identify energy improvements that can be made to clients'' properties and refer to installers who can fit them.Listen attentively to callers and respond to their needs in an empathetic way during difficult conversations.Report any safeguarding or safety concerns promptly to the designated Safeguarding Officer, ensuring appropriate follow-up actions are taken and documented to maintain client safety and wellbeing.To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.About you:Essential attributes for this role ..... full job details .....