Customer Service Administrator
We are looking for an enthusiastic, organised and motivated individual to join our client''s team as an Order Management Coordinator.This is a fantastic opportunity for someone looking to develop their career in administration, customer service or sales support, with the chance to gain experience across the full customer order process. From processing orders and coordinating deliveries to liaising with customers and supporting internal teams, you will play an important role in ensuring everything runs smoothly and customers receive an excellent level of service.If you''re a confident communicator, enjoy staying organised and are comfortable juggling different tasks in a busy environment, this could be a great opportunity to take the next step in your career.Key ResponsibilitiesSupport the end-to-end order management process, including quotations, order processing, delivery coordination, invoicing and returns.Process customer orders accurately, ensuring pricing, customer details and delivery requirements are correct.Monitor order progress, proactively identifying and resolving issues or delays to minimise customer impact.Coordinate deliveries and stock movements, working closely with Shipping and Warehouse teams to meet SLAs.Act as a key point of contact for clients, providing updates on stock availability, order status and expected deliveries.Handle customer enquiries via telephone and email, ensuring a professional and timely resolution.Maintain accurate customer records, ..... full job details .....
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