Business Operations Manager - Digital andamp; AI (12 month FTC to cover maternity leave)Location: Central London (2-3 days a week onsite) £60k - £65k andamp; excellent Benefits We''re seeking a Business Operations Manager to play a pivotal role in shaping how this organisation works in an increasingly digital and AI-enabled world. Sitting within the Digital Operations team, this role will focus on improving organisational efficiency, scalability, and decision-making through two key areas:Driving digital and AI literacy across the businessOptimising and redesigning business processes to support growth, compliance, and operational excellenceThis is a highly collaborative role, working closely with technical teams and stakeholders across the organisation to ensure digital initiatives and AI solutions align with real business needsWhat you''ll be doingDigital andamp; AI LiteracyLead the design and delivery of organisation-wide digital and AI literacy initiativesEmbed digital and AI understanding into day-to-day decision-making and operationsAct as a bridge between technical teams and the wider business, translating complex concepts into practical outcomesBusiness Process ImprovementAnalyse, map, and redesign business processes to improve efficiency, scalability, and complianceIdentify opportunities to streamline operations and reduce riskEnsure processes are clearly documented and well communicated to stakeholdersStakeholder andamp; Change ManagementWork closely with senior leade