Accounts Assistant/Bookkeeper Location: Walsall, West Midlands Hours: Full Time Salary: circa 25,000 A small, independently owned accountancy practice in Walsall is seeking a proactive and customer-focused Accounting Assistant or Bookkeeper to join their growing team. Known for providing a friendly and personal service, the practice prides itself on its strong client relationships and supportive team environment. Role overview: This role is ideal for a motivated individual with strong organisational and communication skills, who enjoys a varied role supporting accountants and directly assisting clients. You will play a key role in day-to-day administration, managing client contact, and assisting with bookkeeping tasks. Key duties: Provide day-to-day administrative support to the accounting team Handle client communications via phone, email, and in person Book appointments and manage diaries Assist with bookkeeping duties and ad hoc financial tasks Support the team with document preparation and record keeping Respond to client queries and maintain a high level of customer service Requirements: Experience in a similar role within a practice or finance environment Strong customer service skills and a client-focused approach Excellent written and verbal communication skills Organised, detail-oriented, and able to manage multiple tasks Competency in Microsoft Office; experience with accounting software is a plus The ideal candidate: AAT Level 2 or above Prior experi