Our client is seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. The successful candidate will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. You will need an element of tact and diplomacy but the tenacity to follow investigations through to completion.If you are interested in this role please send your updated CV in the first instance.