IT Service Desk AnalystLocation: HorshamJob Type: Full-timeSalary: 35,000This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation.Day-to-day of the role:Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System.Monitor and check backups, email systems, and software patches across desktops, servers, and applications.Import data into Oracle for development and test teams.Provide support to end users, including those in remote offices and working from home.Manage account creation and deletion for joiners and leavers.Install software on servers, desktops, and laptops.Order hardware and software as needed.Maintain the asset database and liaise with suppliers for warranty repairs.Perform other reasonable duties as required from time to time.Required Skills and Qualifications:Previous experience in a similar IT support role.Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches and Cabling, and Backup Systems.PC troubleshooting and repair skills.Excellent organisational and time management skills.Ability to work with a high degree of attention to d